Bally’s Bet: A warning from personal experience

Vaxilda

Member
I rarely post warnings, but I feel it's important to share what happened with Bally’s Bet so others can make informed decisions before diving in. I signed up for their Bet $25, Get $150 promo last week in Indiana. Everything seemed fine at first, and after the promo period, my account balance was sitting at $3,348—a surprising win! Unfortunately, things took a sharp turn when I tried to withdraw.

Here’s where it gets troubling. I deposited via Apple Pay originally, but when I went to withdraw, there was no Apple Pay option for withdrawals. Fine, I thought—I tried adding one of my debit cards (including the one linked to my Apple Pay deposit) to withdraw instead. Every time I did, I was met with error messages saying they couldn’t confirm my details. Then, I tried the ACH method, and all THREE of my bank accounts were rejected for the same reason. It was hours of frustrating back-and-forth.

Finally, I deposited an additional $10 using my brother’s and my connected online banking account. This worked, and I immediately withdrew the full $3,348. Bally’s sent an email confirming the withdrawal would be approved within 24-48 hours. But after 48 hours, nothing.

When I reached out to support, they said it was out of their hands and being handled by the operations department—who, apparently, can’t be contacted by the support team. By day four, I was back in the chat, more frustrated but still getting the same runaround. Then, the bomb dropped: I woke up to an email saying my account was suspended due to a “flagged deposit.”

Now, Bally’s is asking for:
- Bank statements from my Apple Wallet (which only saves 10 transactions).
- Pictures of both the front and back of the cards I’ve used on their platform.
- My ID again.
- PDF statements from my banks.

To make matters worse, my first deposit was with a virtual Cash App card, which doesn’t have a physical card to show. How am I supposed to fulfill that request?

This whole process has felt predatory. I can’t shake the thought that if I’d lost my bonus bets and the $10 deposit, they wouldn’t have suspended my account. It’s hard not to see this as a pattern: allow people to lose without trouble, but if they win, suddenly every withdrawal gets flagged or delayed.

I’d love to believe Bally’s takes account security seriously, but this feels like a smokescreen. If they’re willing to freeze accounts over vague “flagged deposits” while ignoring requests for updates on withdrawals, it seems borderline criminal.

Please, if anyone else has dealt with similar issues, I’d appreciate hearing your stories. It’s important we hold companies accountable for practices that feel unfair, or worse, predatory.
 
I am also dealing with the same exact situation you wrote about this week with Bally Bet. They owe me thousands on bets I won and won't let me withdrawl. They keep on asking me for this ID, then a few days later a copy of my W2, now they want a picture of me holding my drivers liceses (it just keeps going on and on). It's been going on for almost 2 weeks. I have reported this to the NY Gaming commision. Their online chat is telling me nothing can be done and that this matter is out of their hands. I don't think Bally Bet is borderline criminal, I think they are criminal. So far I have sent them pictures of my Drivers Lisence, Debt care used (front and back), copy of my W2, my latest pay stub, Photo of me holding my drivers license....on and on. They ask for these documents 1 or 2 at a time so they can keep extended it. Why not ask for everything in the first email? We must bring attention to what Bally Bet is doing. They had no problem taking my money to make the bets, just a problem paying them after I won.
I know when I'm being scammed, and in this case I am. Stay away from Bally Bet.

 
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They had no problem taking my money to make the bets, just a problem paying them after I won.
I know when I'm being scammed, and in this case I am.
This whole process feels like a nightmare. I understand verifying identities, but asking for all these documents AFTER taking our money? It’s beyond frustrating and you are right, it is very criminal. Have you received any updates yet, or did the NY Commission give you any advice Jed?
 
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