They never respond to emails. I have tried service at playbvx.lv , hosted at playbvx.lv and the online form. I never get a response other than the automated "acknowledgement" email. On top of that, despite depositing over $5,000/week and sometimes more (and almost always losing), they took away my hosted status. Every time I ask for a deposit bonus or rewards points after losing (on chat where you can get a response but it takes forever), they deny me. There's not even a weekly deposit bonus without using a ton of rewards points. They advertised as a VIP casino with VIP rewards, perfect for a big player like me. They lied. I'm sick of it. I'm going somewhere else.