General Impression
As a player seeking a reliable online gaming experience, Mirax Casino fell short of expectations. Despite its extensive game library, the platform's operational shortcomings overshadow its offerings.
Regulation
Mirax Casino operates under a license from the Government of Curaçao. However, the credibility of this licensing authority is often questioned within the industry, leading to concerns about the casino's regulatory oversight and player protection measures.
Experience Overview
The gaming experience at Mirax Casino is marred by several issues. Players have reported discrepancies between promotional offers and actual bonuses received. For instance, a player highlighted a situation where an email promotion promised 70 free spins with a 0.07 mBTC bet, but upon deposit, the spins were valued at 0.005 mBTC. Customer support's adjustment to 0.007 mBTC did not align with the original offer, leading to dissatisfaction.
Customer Support, Security, and Payment
Customer support at Mirax Casino has been criticized for its inefficiency in resolving player issues, particularly concerning bonus disputes. While the platform claims to employ standard security measures, the lack of transparency regarding data protection protocols raises concerns. Additionally, players have reported delays in withdrawal processing times, undermining trust in the casino's financial operations.
Final Verdict
In conclusion, Mirax Casino's operational deficiencies, coupled with questionable regulatory oversight, result in a subpar gaming environment. The misalignment between promotional promises and actual offerings, ineffective customer support, and payment delays contribute to a disappointing user experience. I would rate Mirax Casino 2 out of 5, advising potential players to consider alternative platforms with more robust regulatory frameworks and positive user feedback.