Sunrise Slots won't let me cash out

Scanl@n

Member
Alright, I’ve had some bad experiences with casinos before, but Sunrise Slots takes the cake. Thought I’d post this as a review so others don’t fall into the same trap.

So, I signed up with Sunrise Slots Casino and grabbed one of their no deposit free spins offers. Used the bonus code, played through the spins, and actually got lucky—turned it into a decent balance. Since the max cashout was kinda low, I figured I’d make a deposit to take advantage of a bigger bonus and boost my winnings.

After grinding through the wagering requirements, I finally hit the point where I could request a withdrawal. Logged into my Sunrise Slots login, submitted my request, and expected a bit of a wait—because let’s be real, most casinos drag their feet when paying out. But what happened next was ridiculous.

First, I got an email saying I needed to verify my identity, which is normal. Sent in my ID, proof of address, and everything they asked for. A few days passed, nothing. Sent another email—got a response saying my withdrawal was "under review." Another week passed. Contacted support through mobile chat, and suddenly, I got a canned response saying I had violated some bonus rule.

I went through all the terms, and there was NOTHING that I had broken. No max bet violations, no restricted games, nothing shady. They just decided not to pay. Now my account is basically frozen, and support either ignores me or gives me the same useless excuse.

I’ve seen online reviews now saying they pull this trick all the time. Some people are saying it’s an Inclave issue, but I think it’s just a scam casino tactic. If you’re thinking about playing at Slots Sunrise, DON’T. The free bonuses mean nothing if they’ll never let you cash out.
 
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